Kiss My Asus!

UPDATE: Asus is in the red for the first time

Coincidence? I think not!

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So the RMA request for the Asus Eee PC mini-laptop that I bought for our Australia/NZ trip has been replied to by Asus Customer "Care." If you'll notice in the picture below (which Asus attached to the email), there is damage to the LCD screen rendering the machine useless. What happened to it? I'll never know because I was sleeping as Heather used it during our last night in Auckland and then charged it overnight. The next morning this is what I woke up to:

There was no dropping or smashing or ramming or slamming, so I've been told. So I figured I would try getting it back into Asus' hands and maybe, just maybe, they would be like "our bad, we'll fix it for you." No, instead, they replied going "pay for this." Though this was kind of an expected scenario, given I was told in Melbourne what their policy is on LCD screens (namely: "you fucked up, pay us"), I was kind of hoping they would at least be courteous enough to tell me their policy and why I was being charged for it. Even an attempt at pretend sympathy would have been appreciated.

So the bottom line is, I have to spend another 23% on top of the price I paid for the machine to make it usable again. After I used it for a whole 10 days. After it decided to shit the bed on itself. And I don't even merit an explanation as to why.

Conclusion: I won't be buying from Asus anymore. They were my preferred motherboard manufacturer, but not anymore. I will likely, but very begrudgingly, pay them 115$ dollars (which they didn't mark as being in Canadian or US dollars) and hope to get more use out of this laptop to make it a worthwhile purchase and repair. But this has soured me so much that I recommend to spend your dollars or pounds or euros or rupees or mana elsewhere and declare that ASUS, YOU ARE OFFICIALLY ON NOTICE!

CFL ref unextraordinaire Jake Ireland comes off the board. But the reprieve will likely only last for the offseason before he starts to stick stuff in my craw again.